Need a GOtv office in Nigeria? Below are the GOtv office addresses in Lagos, Abuja and Port Harcourt, plus the phone, WhatsApp and self service options that often fix the problem without a trip.
Opening hours vary, so call before you travel. A two minute call can save you a wasted journey.
GOtv Contact Details for All Branches
Every branch in Nigeria uses the same contact lines. Call +234 803 900 3788, message WhatsApp on +234 908 236 8533, or dial *288# for self service.
- Phone: +234 803 900 3788
- WhatsApp: +234 908 236 8533
- Email: GOtvNigeria@multichoice.co.za
- USSD self service: *288#
Only use these official lines. Fake “GOtv agents” on social media sometimes ask for card details or a fee, and GOtv never asks for your bank PIN.
Lagos Branches
The head office is on Victoria Island and handles the widest range of issues. The two Ikeja branches are easier to reach from the mainland.
- Victoria Island (head office): Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos.
- Ikeja, off Opebi Road: 5 Irewole Street, off Opebi Road, Ikeja, Lagos.
- Ikeja, Ajao Estate: 27 Osolo Way, Ajao Estate, Ikeja, Lagos.
Abuja Branches
Abuja has three branches across the city. Pick the one nearest you.
- Maitama: Plot 1584 Ademola Adetokunbo Street, Maitama, beside NEMA.
- Garki: Area 3, Garki.
- Kubwa: Plot 202, Gado Nasco Road, Phase 4, Kubwa.
Port Harcourt Branches
Port Harcourt also has three branches.
- GRA: Birabi Street, GRA, Port Harcourt.
- Rumueme: Ada-George Road, Rumueme, Port Harcourt.
- Okporo: 187 Okporo Road, Port Harcourt.
What to Bring to a GOtv Office
- Your IUC number. It is the 10 digit number on the sticker under your decoder. Our guide to the GOtv IUC number shows where to find it.
- Proof of payment for a payment problem, such as a bank alert or receipt with the amount, date and reference.
- The decoder, power supply and remote for a hardware fault, so staff can test them.
Try Self Service Before You Travel
Many problems that send people to an office take a few minutes to fix from home. Try USSD, WhatsApp or the MyGOtv app first.
USSD
Dial *288# from the phone number on your account. You can check what you owe, clear common error codes and reconnect after paying, all without internet.
WhatsApp and phone
For anything that needs a person, message the WhatsApp line or call the number above. Have your IUC number ready, because the agent asks for it first.
The MyGOtv app
The MyGOtv app lets you pay, check your balance, clear errors and see your package’s channels. For most people it replaces a branch visit completely.
When You Really Need a GOtv Office
Visit a branch for a hardware fault that self service cannot fix, or a payment that never registered on GOtv’s side. Go once you have tried the app, USSD and phone support.
Missing channels or a strange light on the decoder rarely need an office. Our guides to recovering lost GOtv channels and GOtv decoder lights cover those at home.
Common Questions
Can I pay my subscription at a GOtv office?
Most branches can help with payments, but paying by bank app, USSD or the MyGOtv app is faster and needs no trip. Keep the receipt either way.
Can a GOtv office repair my decoder?
Staff can test the decoder and tell you whether it needs repair or replacement. Bring the power supply and remote too, because the fault is sometimes in the adapter rather than the decoder.
Do I need an appointment?
Usually not, but queues can be long at busy times. Calling first tells you whether the branch is open and can handle your issue.
Call Ahead, Then Go
Whichever GOtv office is nearest, call +234 803 900 3788 first to confirm it is open and can handle your problem. Branches move from time to time, so check the official GOtv Africa website for the latest list before you set out.
Frenzy valentine is a passionate blogger, developer, and entrepreneur. He is the founder and author of myfreshgists.com.