This is my 3rd year of using the GOtv decoder and I have not encountered any GOtv error or issues until some days ago when I mistakenly made GOtv payment to the wrong IUC number. Now the payment has been done successfully to the wrong account. Now am looking for how to get a refund for the wrong or how to transfer the GOtv subscription from the wrong account to my account. It was hard on me as I know full well that GOtv customer representatives do not respond to call and neither do they reply to emails. Multichoice Introduces New Govt And Dstv PackagesPackages
How I resolved the wrong GOtv subscription payment to another account
My first hope was to utilize the two channels provided to resolve issues that come with using the GOtv decoder and antenna installation. Yet this could not help to rectify the wrong GOtv payment to the wrong account.
I decided to go to GOtv Facebook Fanpage where on daily basis a large number of govt users flood there to lay complain about one error or another. I posted my complaint using the comment box and I did receive a lot of replies that helped but many were the same old story. If you have a similar GOtv payment issue, you can also do the same, but don’t put all your hopes. GOTV Nigeria: Customer Care, Self Service, ChannelsBuy wifi router modem cartoons watches and others on Amazon Follow here
I wanted to visit Govt’s head office but the head office is at kagis island which is very far from where am residing. I decided to visit another Govt office in Lagos and when I got there I saw a lot of users that came for the same purpose as me. From what I experienced I concluded that it’s rare to visit their office without resolving your complaint.
I explained how I made a mistake while paying for my GOtv subscription payment to the customer care representative I met. After verifying and confirmed that I made the payment, they collected my IUC number and some other Govt log-in details and resolved my issue instantly. how to activate GOtv decoder in two simple ways
When you have any issue with your GOtv payment or other issues, try to visit any govt office close to you. You will surely get a lasting solution for any issue you might experience from their service.