How To Resolve Wrong Gotv Payment.
This is my 3rd year of using GOtv decoder and I have not encountered any GOtv error or issues until some days ago when I mistakenly made GOtv payment to a wrong IUC number. Now the payment has been done successfully to the wrong account. Now am looking for how to get a refund for the wrong or how to transfer GOtv subscription from the wrong account to my account. It was hard on me as I know fully well that GOtv customer representatives do not respond to call and neither do they reply emails. Multichoice Introduces New Gotv And Dstv PackagesPackages
How I resolved wrong GOtv subscription payment to another account
My first hope was to utilize the two channels provided by to resolve issues that comes with using GOtv decoder and antenna installation. Yet this could not help to rectify the wrong GOtv payment to a wrong account.
I decided to go to GOtv Facebook Fanpage where on daily basis a large number of gotv users flood there to lay complain on one errors or other. I posted my complaint in using the comment box and I did received a lot of reply that helped but actually many where same old story. If you have a similar GOtv payment issues, you can also do the same, but don’t put all your hopes. GOTV Nigeria: Customer Care, Self Service, Channels
I wanted to visit Gotv head office but the the head office is at kagis island which is very far from where am residing. I decided to visit another Gotv office in Lagos and when I got there I saw a lot of users that came for same purpose with me. With what I experienced I concluded that it’s rare to visit their office without resolving your complaint.
I explained how I made a mistake while paying for my GOtv subscription payment to the customer care representative I met. After verifying and confirmed that i really made the payment, they collected my IUC number and some other Gotv log in details and resolved my issue instantly. how to activate GOtv decoder in two simple ways
When you have any issue with your GOtv payment or other issues, try to visit any gotv office close to you. You will surely get a lasting solution for any issue you might experience from their service.